Tintaki

How to delete your data

How to ask Tintaki to delete your data, including the data it receives from Instagram and Facebook, through which channel and within what time frame.

Updated 28 October 2026

Provisional text. The details marked “pending” will be completed once the owner of the service has been decided.

You can request the deletion of your data at any time. You do not need to give a reason and there is no charge. The options are set out below according to who you are and what data you want to delete.

1. Instagram and Facebook data

This is the data Tintaki receives when a brand connects its accounts using Meta's login: the access token, the identifiers and names of the Instagram account and the Facebook Pages, and the posts that Tintaki has made or read on them. Any of these options deletes all of it:

  1. From Tintaki. In the brand, Social networks > Disconnect. Deletion is immediate.
  2. From Facebook. Settings & privacy > Settings > Apps and websites, remove Tintaki and click Send request for deletion. Meta notifies us, we delete the data and you receive a confirmation code with which you can check the status of your request.
  3. From Meta Business Suite. Settings > Integrations > Connected apps, remove Tintaki. Access is cut off immediately and we delete the data when we detect it, within 7 days at most.
  4. By email. Write to privacy email pending with the name of the Instagram account or the Facebook Page. We will confirm the deletion by the same means.

2. Connection with Metricool

If your agency connected its Metricool account, whoever has the owner role can remove it in Settings > Publishing > Disconnect. The token is deleted immediately. Posts already scheduled remain in Metricool and are managed from there.

3. Your Tintaki account

If you use Tintaki as part of an agency and want us to delete your account (name, email, language, activity log), write to privacy email pending from the email address you log in with. If you are the owner of the agency, you can request the deletion of the entire agency: you will first have 30 days to download the content.

4. If you approved posts as an agency's client

We process your data (name, email or telephone number and your approval decisions) on behalf of the agency that sent you the link. The quickest option is to ask the agency. If you write to us at privacy email pending, we will pass your request on to it without delay and help you get it done.

5. What is not deleted

  • Posts already published on Instagram, Facebook or other networks: these are deleted from those platforms.
  • Data we are required by law to keep, such as invoices (6 years).
  • Backups are renewed automatically: deleted data disappears from them within 30 days at most.

If something cannot be deleted, we will tell you and explain why.

6. Time frames

We respond to each request within one month at most. Instagram, Facebook and Metricool data is deleted immediately on disconnection; through Meta's channels, within 7 days at most.

More information in the privacy policy. If you believe we have not handled your request properly, you can lodge a complaint with the Agencia Española de Protección de Datos (AEPD), the Spanish data protection authority (www.aepd.es).